Malta, 4-6 Sept

PRIVACY POLICY

OUR COMMITMENT TO YOU

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It’s important that you know what personal information Rhythm + Waves and Entertainment Concepts Limited (known here as “we” or ”Rhythm + Waves” or “Entertainment Concepts Limited”) collects about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

OUR PRIVACY PROMISE

Watch our video to find out more about our commitment to maintaining your trust.

PRIVACY NOTICE

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. Learn More

How we use your information

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law. Learn More

Who we share information with

We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue) – as well as other third parties associated with the service provided. Learn More

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. Learn More

How we look after your information

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it. Learn More

Questions and feedback

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us. Learn More

What Information We Have & Where We Get It

When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information.

When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive your information from ticket agents used to sell tickets for our promoted and co-promoted events, or the venues we hire to

put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).

When you attend one of our events, we may collect your information via 

(i) video surveillance cameras (we use signs

where such cameras are used), 

(ii) from our free Wifi (if you register to use it) and, if available, via cashless

payment wristbands which can be used to access events and to make purchases onsite at the event.

When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.

If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).

In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.

We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.

How We Use Your Information & Why

This section explains how we use your information and the legal basis on which we use it.

  1. For the performance of our contract with you

We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can: process your order, take payment, and provide you with customer support.

  1. For our legitimate business interests

To conduct market research and analysis which helps improve and customise our products and services. 

For our marketing purposes, unless your consent is required for such marketing (see section 3 below).

To send you customer service emails including booking confirmations and event reminders.

To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner’s brands), fraud, or other crimes.

To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in.

  1. About your personalisation settings

We can give you more of what you want when we know you better. To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.

How to turn off personalisation

Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud.

What happens if you turn off personalisation?

We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these).

We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting an artist.

Is turning off personalisation the same as turning off cookies?

No, they’re separate. To control your cookies settings, you can use our cookies consent tool. See our Cookies Policy for more information.

To ensure the security of our and our Event Partners’ operations.

Where you’ve given your consent To contact you with information or offers regarding our upcoming events, products or services – this may be via email,

via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.

To provide you with location based services – like through our festival apps which allow you to see yourself on the map so we can use your location to send you push notifications about what’s going on around you.

To conduct crowd management analytics – some of our apps use crowd management software so we can see how many people are at a particular stage, or when the busiest times at the bars are. This helps us more efficiently allocate our resources.

We turn this on shortly before the festival or event, and turn it off shortly after so we’re not tracking devices when we don’t need to.

To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy for more information.

To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.

Who We Share Y